Start a return
Contact support within 30 days after delivery with the order number, item and reason. Wait for return instructions and the correct return address before sending anything. An unapproved parcel sent to another address may be delayed or lost.
Change of mind
For the voluntary 30-day policy, return the complete product, accessories and documentation in unused, resalable condition and suitable protective packaging. The customer pays the direct return cost unless we agree otherwise or the law requires us to pay it. We may deduct a lawful amount for diminished value caused by handling beyond what is needed to inspect the product.
Faulty, damaged or incorrect products
Contact support promptly. We may request photographs, serial information or reasonable troubleshooting, but this does not remove a statutory right. Where the product is faulty, unsafe, materially not as described or incorrect, we provide the repair, replacement, refund and reasonable return-cost remedy required by the applicable law.
Refund timing and method
Approved refunds are sent to the original payment method. Bank or card-provider posting time is outside our control. We do not replace a legally required cash refund with store credit unless the customer freely chooses it. Express-delivery upgrades and return costs are refunded only where required by law or agreed by us.
Hygiene, consumables and exclusions
A hygiene or sealed-goods exception is used only where the product genuinely qualifies and the law permits it. Opening packaging does not remove rights for a fault or misdescription. Consumables that have been substantially used may be ineligible for a voluntary change-of-mind return, without affecting mandatory rights.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a non-major failure, we may provide a repair, replacement or refund within a reasonable time. The voluntary change-of-mind policy does not limit these rights.
Official guidance used for this market
These links provide regulatory context. The policy above describes the store’s operational commitment and does not replace advice for the seller’s exact circumstances.
ACCC — Repair, replace, refund, cancel