1. Seller and scope
These terms apply to consumer purchases placed through The Reset System Store for delivery in the selected market. The legal seller is identified below. Mandatory consumer rights always prevail over a conflicting term.
2. Product and order information
Please review the product description, compatibility guidance, contents, quantity, local price, delivery method and total before payment. An order is an offer to buy. We accept it when payment is confirmed and we send the order confirmation, unless we promptly reject and refund it because of an obvious error, suspected fraud or inability to supply.
3. Prices, tax and payment
Prices are in GBP and include applicable tax that we are required to collect. Delivery charges are itemised before payment. Stripe securely processes payment information; we do not receive or store the full card number. We do not charge an amount different from the checkout total without permission.
4. Promotions and product claims
A crossed-out reference price is used only when supported by the store’s pricing record and applicable advertising rules. Reviews must come from real customer experiences; the store does not create or publish invented customer reviews. Product imagery and statements labelled as concept or pending approval are not a promise that an unapproved specification is included.
5. Delivery, cancellation and returns
The Shipping and Returns & Refunds policies form part of these terms. We may contact you about address problems or delays. We do not substitute a materially different product without consent.
United Kingdom distance-selling rights
For most goods bought online, you may cancel without giving a reason within 14 days after delivery, then have another 14 days to send the goods back. We refund within 14 days after receiving the goods back or receiving evidence that they were sent, including the basic outbound delivery charge where required. We deliver within the agreed period and, unless a different period was agreed, no later than 30 days. Exceptions and permitted deductions apply only where the law allows.
7. Liability
Nothing in these terms excludes liability or a remedy that cannot lawfully be excluded. Subject to that rule, we are not responsible for loss caused by misuse contrary to the supplied instructions, normal wear, or events outside our reasonable control.
8. Changes and governing rules
The version accepted at checkout applies to that order. We may update future terms when the service, operation or law changes. The law and courts that apply are determined by mandatory consumer rules and the seller’s legal location; these terms do not remove a consumer’s right to bring a claim where applicable law permits.
Official guidance used for this market
These links provide regulatory context. The policy above describes the store’s operational commitment and does not replace advice for the seller’s exact circumstances.
GOV.UK — Online and distance selling